The Millennium Family Practice
The Health Centre, Prince Consort Road, Gateshead NE8 1NB
Telephone (0191) 478 3678  Facsimile (0191) 477 1211

Dr M. Ilyas  Dr R. R. Panditi  Dr M. T. Rizwi

Patient Participation Report

1.	Members Profile:	

Tracy Kippen,(Practice Manager) Patient emis no.4237( Lead Member of the P.P.G), emis no.7482,  emis no. 4415,  emis 1744,  emis 3350,  emis 1342 
This group was formed via advertising in waiting rooms, opportunistic, we invited patient to join the group when we had mass clinics running to achieve a good diversity.  After discussions within the group agreement was achieved after working through practice surveys and discussions within the practice team.

The practice obtained the views of registered patients via patient survey also allocated appointments for patients to be seen and discuss any key areas of services they would like to see provided. 

The practice mailed all the patients that took part in the survey and invited them to be apart of the actions in which would be put in place to deliver the services also informed via the web site.

The practice will be working towards new methods of process covering the key areas in which were identified from the survey. Listed below are the key areas:
1)	Female GP
2)	Late access for Doctors and Nurses.

In September we will be employing a new female GP to provide extra services, we have currently employed another practice nurse to meet the late access requirements.  We are engaged with the extended hours 2012/13.  In April 2013 we are locating to a Primary Care Centre in which we have the facilities to accommodate and provide further services.

Our work with our PRG group is on going and will work towards providing the key areas identified.

		

	Notes/Actions from the last meeting:	

•	The practice will continue to inform all of the members who took part in the survey of our up and coming changes and we will also update all the information on to our website.

The practice will be working towards new methods of process implementing new services n which were identified from the P.P.Survey.  Listed below are some key areas in which were identified:

•	Female GP
•	Late access for Practice Nurse led Clinics
•	Late access for GP Clinics